The NetPlates Manifesto

Be There For You

NetPlates may be an online business, but our values are super-traditional. During our office hours you can always speak to a human, whether by phone, by email, or via our website's live chat facility. And we honestly do pull out all the stops to ensure every single customer is happy.

Communicate

If, amid a transaction, there's something important that you need to know, we'll tell you. Not via an automated robot, but through a member of our friendly team - and typically by phone. We believe this is a primary reason why our online reviews are almost invariably positive. In fact, we have a rather unusual catchphrase:

"We challenge you to find a bad review"

Be Truthful

We aim to be 100% fair on your expectations. For example, the timeframes we quote are at the upper end of the possibility scale. If that costs us a sale, it costs us a sale. Our reputation is important to us, and we know that a good reputation is never rooted in dishonesty.

Embrace Flexibility

While commerce in general becomes less flexible and more reliant on automation, NetPlates seeks to extend its human adaptability. Most of our internal processes are manual, which means that if, for example, your vehicle won't be ready to accept a new registration for two or three weeks, we can delay the transfer until you give us the nod. If you're selling a plate through us and an offer requires negotiation, we'll happily negotiate on your behalf.

Listen

Only by listenting can we achieve our desired level of flexibility. We put listening at the core of our ethos, and we pledge to consider individual requests as well as broad demand. With NetPlates, you have a voice, and the important thing is what you say - not who you are, or how much public support you have.

Make Expertise Part of the Service

NetPlates was founded in 2010 by a number plate fanatic. He's still in the office every day, and his enthusiasm for personalisation has bred expertise throughout the team - nearly all of whom have been with the company for years. Our famous Free Valuation service is not operated by some "AI app". Only the most senior experts - including the boss himself - are authorised to appraise your registration. And we believe we give the most realistic, market-rate valuations in the business.